Summary Under general supervision, to support and maintain our network infrastructure. This is an entry-level role ideal for someone with 1-3 years of hands-on IT or networking experience who is looking to grow their technical skills in switching, routing, and network troubleshooting. The successful candidate will assist with day-to-day network operations, troubleshooting, and analysis while working closely with senior engineers. Supervision Exercised Exercises no supervision. Examples of Important and Essential Duties Primary Duties Assist senior staff with basic network configuration and maintenance tasks Assist senior staff in the installation, configuration, and maintenance of network devices such as switches, routers, and firewalls Perform basic network troubleshooting to identify and resolve connectivity and performance issues Perform basic packet capture and analyze network traffic using packet capture tools (e.g., Wireshark) Support switching and routing configurations in a production environment Assist with VLAN configuration, including tagged and untagged traffic Apply and troubleshoot access control lists (ACLs) and understand traffic flow through the network Monitor network performance and respond to alerts or incidents Document network configurations, procedures, and troubleshooting steps Escalate complex issues to senior engineers when necessary Follow change management and security best practices Secondary Duties Maintain confidentiality with regard to the information being processed, stored or accessed by the network. Participate in the development and implementation of goals, objectives, policies, and priorities for NMEAF s network systems; identify resource needs; recommend and implement policies and procedures. Perform other duties and responsibilities as assigned. Competencies Core Competencies Honesty/Integrity/Trustworthiness; Being sincere, truthful and ethical. Oral & Written Expression; The ability to communicate information and ideas, in speaking and writing, so others will understand. Proficiency in business writing and active listening. Establishing & Maintaining Interpersonal Relationships; Developing constructive and cooperative working relationships with others, and maintaining them over time. Teamwork; The ability to interact effectively in a team environment and complete assigned tasks accurately and on time. Decision Making & Problem Solving; Analyzing information and evaluating results to choose the best solution and solve problems. Interacting with Computers; Knowledge of applicable computer systems and software programs. Dependability & Accountability; Being reliable, responsible, and dependable. Fulfilling obligations. Initiative; Anticipate needs and take on responsibilities and challenges. Stress Tolerance; Accepting criticism and dealing calmly and effectively with high stress situations Conflict Resolution Skills; Resolve issues as soon as they arise through collaborative efforts. Self Control; Maintaining composure and avoiding aggressive behavior, even in very difficult situations. Customer Service; Meeting customer s needs in a timely manner, actively looking for ways to help others, and understanding service principles and processes; customer needs assessments, meeting quality standards, and evaluation of customer satisfaction. Organizing, Planning, & Prioritizing Work; Managing one s own time. Developing specific goals and plans to prioritize, organize and accomplish work. Maintaining Confidentiality; Safekeeping and protecting data. Non-disclosure of customer, employee and business partner information. Experience Two years of PC technical support experience. Education Equivalent to a Bachelor's degree from an accredited college or university with major course work in computer science or a related field. License or Certificate Possession of or ability to obtain a valid driver\'s license. Possession of Desktop Support Certification desired. Special Requirements Essential duties require the following physical skills and work environment: Ability to work in a standard office environment including ability to sit, stand, walk, kneel, crouch, stoop, squat, twist, and lift 25 lbs.; ability to travel to different sites and locations; availability for shift work. #J-18808-Ljbffr New Mexico Educational Assistance Foundation
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