The main function of an events coordinator is to provide high-level administrative support by conducting research, handling information requests and performing clerical functions. A typical events coordinator acts as information and communication managers.
You will play a key role in managing consistent, standardized processes, communications and day-to-day operations for the programs that are managed by the Customer Engagement function in order to drive revenue growth for the organization. This role will be primarily focused on the expanding Executive Briefing (EBC) program. Your job is to contribute to strategy for customer engagement and lead the operationalization of key elements of the program. You will work closely with stakeholders from across the organization including sales, marketing, product, engineering and leadership team. You will be part of the Customer Engagement team within the Product organization and will report directly to the Director of Customer Engagement Programs.
Responsibilities:
- Collaborate with the regional sales leads to devise ways of improving the customer experience and consistency across briefing centers.
- Work closely with project sponsor and cross-functional teams to plan and develop scope, goals, deliverables, required resources, work plan, budget, and timing for new executive briefing initiatives, like our roundtable series.
- Drive promotion of the various Executive Briefing programs to sales leadership and regional sales team to ensure proper customer targeting and participation.
- Coordinate with cross-functional team members for optimal ROI and make sure that all parties are on track with project requirements, deadlines, and schedules.
- Establish and execute effective project communication plans.
- Measure success of the program utilizing both quantitative and qualitative data analysis; report outcomes to sales and executive leadership.
- Develop and run enablement sessions with Sales team to help new hires understand the value and benefit of these programs.
- Support the development of the program in new markets and regions by driving experiments to test regional adoption
- Proactively identify, flag, and mitigate program risks
Skills:
• Verbal and written communication skills, multi-tasking, customer service skills and interpersonal skills.
• Ability to work independently and manage one’s time.
• Ability to keep information organized and confidential.
• Previous experience with computer applications, such as Microsoft Word, Excel and PowerPoint.
Education/Experience:
• High school diploma or GED required.
• 10+ years experience required.
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