Job Description

Venue Operations Manager

Vectour Group (Vectour) is seeking a high performing Venue Operations Manager for our major event projects. This role is responsible for the people, processes, and performance that make our venue transportation services run flawlessly. The Venue Operations Manager oversees all on-site supervisors and staff, ensures seamless passenger flow, and delivers world-class service to clients and event constituents. This is your opportunity to lead teams and deliver excellence on event day for once in a lifetime events.

Since the 1996 Summer Olympics Games, we've been part of delivering transportation solutions for some of the world's most complex and high-profile events including five Olympic Games, multiple national political conventions, presidential inaugurations, Super Bowls, The World Games, and Major League Baseball projects. Our team is made up of industry public transit professionals and event operations experts committed to "The Vectour Way" safety, reliability, precision, and community impact.

We hire individuals who make customer service and safety their top priorities. If you have the drive, confidence, and determination to succeed, Vectour Group (Vectour) is looking for you! Every member of our diverse team is essential to our success.

Primary Duties and Responsibilities

Pre-Event Planning

• Develop staffing plans for assigned venues, determining headcount and shift schedules for all operational positions
• Recruit, hire, and train for event day execution
• Plan crowd management strategies for load zones, queuing areas, and high-traffic locations
• Collaborate with security teams and coordinate transportation integration with venue security protocols
• Integrate transportation operations with other functional areas including parking, wayfinding, and guest services

Event Day Operations

• Lead daily venue operations, ensuring everything runs efficiently and smooth
• Supervise venue/site supervisors including Load Zone, Bus Staging, Traffic, and other operational supervisors
• Monitor passenger flow, queue lengths, and service levels in real-time
• Coordinate bus arrivals and departures with depot operations to ensure on-time service
• Respond quickly to operational issues, service disruptions, and changing conditions
• Communicate proactively with clients and stakeholders, consistently exceeding expectations

Team Leadership

• Coach and mentor your team, developing skills, morale, and performance to deliver world-class service
• Conduct pre-event briefings and training for venue staff
• Foster engagement, accountability, and teamwork at every level
• Ensure all positions are properly staffed and personnel are in place before event start

Qualifications

• 3-5 years of experience in operations, event staffing, security, or related field
• Experience supervising teams in fast-paced, high-pressure environments
• Strong leadership and coaching skills with ability to motivate teams to perform at their best
• Excellent communication, organization, and customer service skills
• Proven ability to manage schedules and staff effectively
• A proactive, solution-oriented mindset and flexibility to adapt quickly
• Bachelor's degree in Business, Sports Management, or related field, or equivalent experience

Preferred

• Experience with major events, stadium operations, or large-scale public gatherings
• Background in crowd management, guest services, or venue operations
• Familiarity with radio communications and real-time coordination systems

Physical Requirements

• Ability to stand and walk for extended periods during events
• Ability to work outdoors in various weather conditions
• Ability to work flexible hours including early mornings, late nights, and weekends during event periods

Disclaimer: The duties and responsibilities listed above are subject to change and may not reflect all tasks required. You can expect that as Vectour continues to grow and evolve, certain tasks may be re-distributed to concentrate skills. Any change in duties and responsibilities will be discussed with you in advance. Vectour Group is an equal opportunity employer and by doing so we will sustain and promote an inclusive culture that supports future growth for all. We aspire to have a culture where all people thrive and grow forward. We strive to attract and retain a diverse workforce therefore all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

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