Scrum Master Patient Strategy /Patient Services Job at AceStack LLC, United States

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  • AceStack LLC
  • United States

Job Description

Role - Scrum Master Patient Strategy /Patient Services


Location - San Francisco, CA (REMOTE)


FTE


Experience - 10+

Must Have Technical/Functional Skills

  • 8+ years of experience as a Scrum Master or Agile Delivery Lead.
  • Experience supporting or delivering initiatives in pharma commercial, patient
  • engagement, patient services, or related healthcare programs.
  • Strong understanding of patient services workflows (onboarding, benefits, adherence).
  • Experience working in regulated pharma commercial environments.
  • Excellent facilitation and stakeholder management skills.



Roles & Responsibilities
  • Act as Scrum Master for one or more Agile teams delivering Patient Services /
  • Patient Strategy solutions.
  • Facilitate all Agile ceremonies (Sprint Planning, Daily Stand-ups, Reviews, Retrospectives)
Support execution of initiatives related to:
  • Patient onboarding and enrollment
  • Benefits investigation and access services
  • Patient adherence and persistence programs o Patient support services (PSP / HUB models)
  • Remove impediments related to cross-functional dependencies (Commercial, IT, Compliance, HUB vendors).
  • Work closely with Product Owners and BSAs to ensure backlog items reflect patient-centric outcomes.
  • Track and report delivery metrics (velocity, sprint health, risks, depende ncies).
  • Ensure Agile delivery aligns with pharma compliance, including GDPR/HIPAA, consent management, and MLR processes.



Support coordination across multiple teams and vendors involved in patient services execution

Job Tags

Remote work

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