Job Description
Job Title: Salesforce Business Analyst
Type: Full Time
Location: Charlotte, NC
Terms: W2 candidates ONLY. NO C2C
As a
Salesforce Business Analyst , you'll play a vital role at our client . Our client is looking for a proactive individual to act as the crucial link between business stakeholders and technical teams, ensuring the Salesforce platform is optimized to meet strategic goals. You will facilitate requirement gathering, analyze business processes, and design solutions that improve efficiency, typically focusing on Salesforce Clouds like Sales, Service, or Marketing. Salesforce user experience is of great importance to them; therefore, the Salesforce Business Analyst should enjoy all aspects of user management, including support tickets, training, and designing solutions with user satisfaction as a priority.
They are looking for someone who can learn about our current setup and our business objectives. The Salesforce Business Analyst should be comfortable with taking directions, communicating, prioritizing, and managing their day-to-day responsibilities while growing with the system and organization. The ideal candidate will be someone with an entry-level super user understanding of the Salesforce platform, looking to grow their career into a Salesforce support role.
Key Responsibilities
* Requirement Gathering & Analysis: Conduct workshops to elicit, document, and analyze business requirements and functional specifications.
* Solution Design & Configuration: Translate business needs into scalable Salesforce solutions, often using declarative tools (Flows, Process Builder, Validation Rules).
* Process Improvement: Identify operational inefficiencies and propose alternative solutions to complex, cross-functional problems.
* Stakeholder Management: Act as the "voice of the customer" to the IT project team, managing expectations and priorities.
* User Acceptance Testing (UAT) & Training: Lead UAT to ensure solutions meet requirements and create training materials to support user adoption.
* Documentation: Maintain detailed documentation of processes, user stories, data models, and technical specifications.
Required Skills and Qualifications
*
Experience: Generally 3-5+ years of experience in business analysis, with at least 2-3 years focusing on Salesforce CRM implementations.
* Salesforce Knowledge: Strong understanding of Salesforce configuration, standard objects, reports, and dashboards.
* Methodologies: Proficient in Agile/Scrum or Waterfall project management methodologies.
* Communication: Excellent verbal and written skills, with the ability to bridge the gap between technical and non-technical stakeholders.
* Certifications: Salesforce Certified Administrator or Salesforce Certified Business Analyst certifications are highly preferred.
Technical Competencies (Desirable)
*
Data Modeling: Experience with data migration, mapping, and cleansing.
* Integration: Familiarity with integrating Salesforce with other systems (ERP, Marketing platforms).
* Reporting Tools: Proficiency in data visualization tools (SQL, Excel).
* Technical documentation
Qualifications and Background
Required:
*
Salesforce product knowledge and at least two years of hands-on Salesforce experience with Sales Cloud, Service Cloud, Marketing Cloud.
* Excellent relationship-building skills
* Ability to liaise with stakeholders at all levels
* Translating requirements into technical solutions
* Training end users and key stakeholders
* Technical documentation
* Available and responsive to questions
Desirable:
* Salesforce Business Analyst certification
* Bachelor's/Postgraduate degree or professional qualification
Estimated Min Rate : $66500.00
Estimated Max Rate : $95000.00
What's In It for You? We welcome you to be a part of the largest and legendary global staffing companies to meet your career aspirations. Yoh's network of client companies has been employing professionals like you for over 65 years in the U.S., UK and Canada. Join Yoh's extensive talent community that will provide you with access to Yoh's vast network of opportunities and gain access to this exclusive opportunity available to you. Benefit eligibility is in accordance with applicable laws and client requirements. Benefits include:
- Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week)
- Health Savings Account (HSA) (for employees working 20+ hours per week)
- Life & Disability Insurance (for employees working 20+ hours per week)
- MetLife Voluntary Benefits
- Employee Assistance Program (EAP)
- 401K Retirement Savings Plan
- Direct Deposit & weekly epayroll
- Referral Bonus Programs
- Certification and training opportunities
Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.
Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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to contact us if you are an individual with a disability and require accommodation in the application process.
For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
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Job Tags
Full time