Job Description

Patient Care Coordinator

Upperline Health is the nation's largest provider dedicated to lower extremity, wound and vascular care. Founded in 2017 with the ambitious goal of changing specialty care, Upperline Health delivers a more efficient path for patients to receive consistent and effective treatment for chronic illnesses. Triage is temporary. Treatment is transformative. Upperline Health providers coordinate patients' care among a team of physician specialists, nurse practitioners, care navigators, nutritionists, social workers, and pharmacists for integrated treatment that addresses patients' immediate and long-term health needs. We put patients at the center of value-based care.

Why join our team? • Competitive compensation • Generous comprehensive benefit options include medical, dental, vision, 401K and PTO • Work life balance – regular weekday clinic hours • Supportive interdisciplinary team

About the Patient Care Coordinator Role

Upperline Health is seeking an energetic, compassionate, driven Patient Care Coordinator to assist our physicians in delivering complex health services in the clinic setting. This person will primarily work in our Orange, CA clinic. The Patient Care Coordinator will be responsible for medical front desk receptionist duties including greeting patients in a friendly manner, and ensuring patients are accurately checked in and prepared for their appointments in a timely manner.

Patient Care Coordinator Responsibilities:

• Responsible for front desk receptionist duties, including answering phone calls, greeting patients, obtaining required patient information, and ensuring that the entrance area is clean and organized
• Assist patients with scheduling appointments
• Maintain on-time appointment schedules by notifying physicians when patients arrive
• Retrieve and file patient records as needed
• Collect payment from patients
• Maintain accurate patient records by updating patient's information and scanning documents into EMR as needed
• Responsible for office supply inventory, including checking, ordering and stocking supplies
• Protect patient rights by maintaining confidentiality of patient records
• Contribute to team effort by assisting with additional duties and when support is requested
• Travel to surrounding area clinics to provide support if needed
• Other related duties as deemed necessary by Upperline Health

Patient Care Coordinator Qualifications:

• Experience as a front-office receptionist or assisting in an office or healthcare clinic or in customer service
• Prior experience working in a podiatric or orthopedic practice is preferred
• Medical billing and coding experience is highly preferred
• Experience working in an EMR; athenahealth is preferred
• Must be an effective communicator with excellent grammar and interpersonal skills
• Ability to thrive in a fast-paced, collaborative environment is required
• Exceptional customer service skills
• Reliable transportation is required

Physical Demands and Working Conditions:

• Day-to-day work includes desk computer work and direct patient interaction, facility staff and physicians
• Position may have extended periods of standing and to lift more than 5 lbs
• The work environment is characteristic of a health care facility with air temperature control and moderate noise level

Compensation: $21.00/hr

Job Type: Full-time

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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