Job Description
Epic Cupid Analyst
- Location : Palo Alto, CA
- Position Type : Full-time Employment (FTE) – Direct Hire
- Number of Openings : 1
- Start Date : ASAP
- Salary Range : 115 – 150K
- On-site Requirements : 1-2 days on-site per month – Candidates must be within reasonable driving distance to Palo Alto, CA
- Interview Process : 1st: Phone Screen w/ HR -- 2nd: Interview w/ Hiring Manager -- 3rd: Team Interview
Position Summary :
- Our client is seeking an Epic Cupid Analyst to join their clinical applications team supporting cardiovascular workflows and systems. This analyst will work alongside a team of three other analysts and support ongoing system upgrades, new site implementations, and Cupid enhancements, including expansion of non-invasive cardiology workflows and supply integrations.
- This role supports the health system’s Epic environment by designing, building, testing, and optimizing applications that help deliver high-quality, efficient, and safe patient care. The analyst will also collaborate with operational stakeholders and IT teams to resolve issues, implement enhancements, and maintain system performance.
- Key Responsibilities:
- Provide Tier 2 support for Epic Cupid application incidents escalated from the help desk
- Monitor production systems and troubleshoot application issues
- Support Epic Cupid configuration, build, and optimization efforts
- Lead small to medium complexity upgrades, enhancements, and workflow improvements
- Modify system tables and master files under guidance of senior analysts when necessary
- Collaborate with cross-functional IT teams including Infrastructure, Integration, Reporting, and Service Desk
- Participate in design, build, testing, and implementation of new functionality
- Assist with documentation of workflows, system changes, and testing procedures
- Act as a liaison between technical teams and operational stakeholders to resolve issues
- Mentor junior team members and assist with troubleshooting and knowledge sharing
- Participate in on-call support rotations as required
- Current Team & Project Work
- Join a team of three Epic analysts supporting cardiovascular systems
- Upcoming initiatives include:
- Epic upgrades
- Implementation of new clinical sites
- Expansion of non-invasive Cupid workflows
- Enhancements related to cardiology supplies and integrations
Position Qualifications :
- Epic Cupid Certification (Required)
- 2+ years of experience supporting healthcare applications
- Experience supporting Epic clinical modules within a healthcare environment
- Ability to support application build, upgrades, and troubleshooting
- Strong analytical and problem-solving skills
- Ability to collaborate with technical teams and clinical stakeholders
- Bachelor’s Degree is required
Job Tags
Full time, Immediate start