Job Description

Epic Cupid Analyst

• Location : Palo Alto, CA
• Position Type : Full-time Employment (FTE) – Direct Hire
• Number of Openings : 1
• Start Date : ASAP
• Salary Range : 115 – 150K
• On-site Requirements : 1-2 days on-site per month – Candidates must be within reasonable driving distance to Palo Alto, CA
• Interview Process : 1st: Phone Screen w/ HR -- 2nd: Interview w/ Hiring Manager -- 3rd: Team Interview

Position Summary :

• Our client is seeking an Epic Cupid Analyst to join their clinical applications team supporting cardiovascular workflows and systems. This analyst will work alongside a team of three other analysts and support ongoing system upgrades, new site implementations, and Cupid enhancements, including expansion of non-invasive cardiology workflows and supply integrations.
• This role supports the health system’s Epic environment by designing, building, testing, and optimizing applications that help deliver high-quality, efficient, and safe patient care. The analyst will also collaborate with operational stakeholders and IT teams to resolve issues, implement enhancements, and maintain system performance.
• Key Responsibilities:
• Provide Tier 2 support for Epic Cupid application incidents escalated from the help desk
• Monitor production systems and troubleshoot application issues
• Support Epic Cupid configuration, build, and optimization efforts
• Lead small to medium complexity upgrades, enhancements, and workflow improvements
• Modify system tables and master files under guidance of senior analysts when necessary
• Collaborate with cross-functional IT teams including Infrastructure, Integration, Reporting, and Service Desk
• Participate in design, build, testing, and implementation of new functionality
• Assist with documentation of workflows, system changes, and testing procedures
• Act as a liaison between technical teams and operational stakeholders to resolve issues
• Mentor junior team members and assist with troubleshooting and knowledge sharing
• Participate in on-call support rotations as required
• Current Team & Project Work
• Join a team of three Epic analysts supporting cardiovascular systems
• Upcoming initiatives include:
• Epic upgrades
• Implementation of new clinical sites
• Expansion of non-invasive Cupid workflows
• Enhancements related to cardiology supplies and integrations

Position Qualifications :

• Epic Cupid Certification (Required)
• 2+ years of experience supporting healthcare applications
• Experience supporting Epic clinical modules within a healthcare environment
• Ability to support application build, upgrades, and troubleshooting
• Strong analytical and problem-solving skills
• Ability to collaborate with technical teams and clinical stakeholders
• Bachelor’s Degree is required

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