Chicago, IL - Work from Home Customer Service Representative Job at Stride 2 Hire Staffing Agency, United States

M21rUDZ1bEVaMWlUNzY2QkQ5MXM=
  • Stride 2 Hire Staffing Agency
  • United States

Job Description

Customer Service Representative

Leverage your customer service expertise and provide billing support to a company's customers, all from the comfort of your own home!

Stride 2 Hire works with our premier partner, Parkes & Co., who connects small call center companies, run by people like you, to prestigious Fortune 500 clients through a virtual platform. Parkes & Co. provides the clients, you provide the service. You have the power to choose your clients, and schedule from the comfort of your own home. You have the opportunity to live your work from home dream. When you own your own business, you're the boss.

What's needed to provide customer support for this client:

  • Assisting callers with billing inquiries
  • Determining offerings customers are missing
  • Making upgrade and add-on service recommendations
  • Ensuring First Call Resolution (FCR) and complete Customer Satisfaction (VOC)
  • Coding sales accurately and completely

What it takes to succeed:

  • Familiarity with company processes and policies
  • Clear, confident and professional communication skills to build trust and rapport
  • Understanding of "client call flow"
  • Quick-thinking management of client needs
  • Assertiveness to promote additional products and services
  • Empathy and a sincere desire to assist and prioritize the customer
  • Tenacity to understand and deliver on customers' needs

Education necessary:

No degrees necessary - great work from home opportunity for anyone who is ready to start a business and be their own boss.

What you'll be doing:

Providing great inbound, billing customer service calls.

What you need to get started:

  • Apply
  • A computer
  • High speed wired Internet (No WiFi)
  • Phone with headset
  • Pass a background screening

This is not an offer of employment.

Job Tags

Remote work, Work from home

Similar Jobs

VISTA Staffing Solutions

Physician Surgery-Neurosurgery - Competitive Salary Job at VISTA Staffing Solutions

 ...Opportunity Highlights Neurosurgeon Join a group of board-certified neurosurgeons in a single specialty practice General Neurosurgery, Cranial and Spinal procedures Full time, perm position Package offerings include signing and starting bonus, relocation,... 

LOCKHEED MARTIN CORPORATION

Subcontract Management Staff Job at LOCKHEED MARTIN CORPORATION

 ...employee selected for this position will work part of their work schedule remotely and part of their work schedule at a designated Lockheed Martin facility. The specific weekly schedule will be discussed during the hiring process. Work Schedules: Lockheed Martin... 

Menlo Lane Transportation

Flatbed Truck Driver W/ Piggyback Forklift (Class A or B) Job at Menlo Lane Transportation

 ...time Description We are seeking CDL Drivers to join our team! You will be responsible...  ...for safely operating a tandem axle straight truck (25' flatbed) and piggyback (Princeton/...  ...DOT Properly track and document activity log and maintain ELD and CDL compliance Report... 

Cura Health

Lpn Job at Cura Health

 ...friendly and dedicated Licensed Practical Nurse (LPN) to our caring team! As an LPN, you will...  ...every step of the way. If you enjoy working in a collaborative environment and making...  ..., Dental & Vision) Paid Time Off (Vacation, Sick & Public Holidays) Work From Home... 

DSV A/S

Freight Forwarder Job at DSV A/S

 ...Read more at Location: USA - Itasca, N Arlington Heights Rd Itasca, IL Division: Air & Sea Job Posting Title: Freight Forwarder, Air Import Time Type: Full Time Summary Freight Forwarder Air Import is responsible for ensuring the timely and efficient...